Shipping & Returns
Shipping Policy
At Pepper Resort, we’re committed to getting your swimwear to you as quickly and efficiently as possible.
Here’s what you need to know about our shipping process:
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Processing Time: Orders are typically processed within 3 business days. You will receive a confirmation email with tracking information once your order has shipped.
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Shipping Methods: We offer standard, expedited, and express shipping options. Delivery times and costs vary based on your location and the shipping method selected at checkout.
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Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery location. You can view shipping options and costs at checkout before finalizing your purchase.
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International Shipping: We do not ship internationally. Please be aware of this and orders placed may be subject to customs fees or import duties, which are the responsibility of the recipient, and no refunds.
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Delivery Times: Estimated delivery times are provided at checkout, but please note that these are estimates and may vary based on your location and external factors.
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Order Issues: If you experience any issues with your order, such as delays or incorrect items, please contact our customer service team as soon as possible. We’re here to assist with any concerns you may have.
Thank you for choosing Pepper Resort. We look forward to delivering your swimwear with care!
Return & Exchange Policy
WE DO NOT OFFER REFUNDS.
Here at Pepper Resort, we want you to love your swimwear. Due to hygiene and safety reasons, all swimwear purchases are final and non-refundable unless the item is defective or damaged upon receipt. If you receive a swimwear item that is not in perfect condition or has a defect, please contact us within 5 days of receiving your order. We’ll be happy to assist with a return or exchange for the defective garment. For any questions or concerns, our customer service team is here to help. Thank you for understanding!
Please note, sale items are not eligible for returns. This includes any order with a discount applied. If you are unsure of sizing, please email hello@pepperresort.com for assistance.